Privacy Policy

Last updated: 29 August 2026

Salty Twe respects your privacy and is committed to keeping your personal information safe.

This Privacy Policy explains how Salty Twe collects, uses and protects your personal information when you visit our website, contact us, or purchase our jewellery.

1. Who we are

Salty Twe is a small independent jewellery business based in St Ives, Cornwall.

For the purposes of UK data protection law, Salty Twe is the data controller responsible for your personal information.

Contact:
Salty Twe
Talie Edmunds
twestives@gmail.com

If you have any questions about how your information is used, please contact us using the details above.

2. Information we collect

Depending on how you interact with Salty Twe, we may collect:

Your name
Email address
Postal and delivery address
Telephone number, where provided
Order and purchase information
Messages or enquiries you send to us
Information you provide when signing up to receive marketing communications
Technical information about your visit to our website, such as your IP address, browser type and device information, where collected through cookies or similar technologies

We only collect information that we need for the purposes described in this Privacy Policy.

3. How we use your information

We may use your personal information to:

Process and fulfil your orders
Arrange delivery of your purchases
Communicate with you about an order or enquiry
Respond to customer service requests
Process returns, refunds or exchanges
Keep appropriate business and financial records
Improve our website, products and customer experience
Send marketing communications where you have chosen to receive them
Protect our website, business and customers from fraud or misuse
Meet our legal and regulatory obligations

4. Our lawful bases for using your information

We only use your personal information where we have a lawful basis to do so.

Depending on the circumstances, this may include:

Contract — where we need your information to process and fulfil an order you have placed with us.

Legal obligation — where we are required to keep records or provide information to comply with legal requirements.

Legitimate interests — where we have a genuine business reason for using information, provided that this does not unfairly override your privacy rights.

Consent — where you have specifically agreed to receive something from us, such as marketing communications. You can withdraw your consent at any time.

5. Payments

When you make a purchase through our website, your payment is processed by the relevant payment provider. Salty Twe does not receive or store your full payment card details.

Wix Payment providers process your information in accordance with their own privacy policies and terms.

6. Who we share your information with

We do not sell or rent your personal information.

We may share relevant information with trusted service providers where necessary to operate our business, including:

Our website and e-commerce platform
Payment providers
Delivery and postal services
Email or marketing service providers, where applicable
Professional advisers where necessary
Government, regulatory or law-enforcement authorities where we are legally required to do so

These organisations should only receive the information necessary for the service they provide.

7. Etsy

Where you purchase from Salty Twe through Etsy, your information is also processed by Etsy in accordance with Etsy's own privacy policies and terms.

Etsy provides sellers with certain information necessary to fulfil orders and communicate with customers. Etsy also has its own obligations and policies relating to the processing of customer information.

8. How long we keep your information

We only keep personal information for as long as we reasonably need it for the purposes for which it was collected, including fulfilling orders, dealing with enquiries, resolving disputes and meeting legal, accounting and tax obligations.

When information is no longer required, we will securely delete or dispose of it where appropriate.

9. Marketing

If you choose to receive marketing communications from Salty Twe, we may use your email address to send you updates about new jewellery, collections, offers or other news.

You can unsubscribe at any time by using the unsubscribe option provided in our marketing emails or by contacting us.

We will not send marketing communications where we do not have a lawful basis to do so.

10. Cookies

Our website may use cookies and similar technologies to make the website function, understand how visitors use it and improve the experience.

Some cookies are necessary for the website to operate, while others may be used for analytics, marketing or other purposes.

Where required, we will ask for your consent before using non-essential cookies.

11. Your rights

Under UK data protection law, you may have rights including the right to:

Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we use your information in certain circumstances
Object to certain uses of your information
Ask for your information to be provided in a portable format where applicable
Withdraw consent where we rely on consent to process your information

To exercise any of these rights, please contact us using the details above.

We may need to verify your identity before responding to a request.

12. Complaints

If you have concerns about how Salty Twe has handled your personal information, please contact us first so that we have an opportunity to put things right.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information Commissioner's Office (ICO)

13. Keeping your information secure

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements.

The latest version will always be published on this page, with the date of the most recent update shown at the top.