Privacy Policy

Last updated: 5 September 2026

Salty Twe respects your privacy and is committed to keeping your personal information safe.

This Privacy Policy explains how Salty Twe collects, uses and protects your personal information when you visit this website, contact me, enquire about my services or work with me.

1. Who I am

Salty Twe is an independent digital support business based in St Ives, Cornwall.

For the purposes of UK data protection law, I am responsible for deciding how and why your personal information is used.

Contact:

Salty Twe
Talie Edmunds
twestives@gmail.com

2. Information I collect

Depending on how you interact with Salty Twe, I may collect:

• Your name

• Your email address

• Your telephone number, where provided

• Your business name and website address, where relevant

• Information you provide when making an enquiry

• Information you provide when discussing or purchasing services

• Messages, correspondence or other information you send to me

• Information you provide if you choose to receive marketing communications

• Technical information about your visit to this website, such as your IP address, browser type, device information and how you use the website, where this is collected through cookies or similar technologies

I only collect information that I reasonably need for the purposes explained in this Privacy Policy.

3. How I use your information

I may use your personal information to:

• Respond to enquiries and requests

• Discuss your requirements and provide information about my services

• Prepare quotes, proposals or other information relating to services

• Provide and manage services you have agreed to purchase

• Communicate with you about your project or enquiry

• Maintain appropriate business and financial records

• Improve my website, services and customer experience

• Send marketing communications where you have chosen to receive them

• Protect my website and business from fraud, misuse or security threats

• Meet legal, accounting and regulatory requirements

I will only use your information where I have a lawful reason to do so.

4. Lawful basis for using your information

Data protection law requires me to have a lawful basis for using personal information.

Depending on the circumstances, I may rely on the following:

Contract

I may need to use your information to provide a service you have asked me to provide, or to take steps at your request before entering into an agreement.

Legitimate interests

I may use information where it is reasonably necessary for running and developing my business, communicating with potential or existing clients, maintaining my website and protecting my business, provided this does not unfairly override your rights.

Legal obligation

I may use and retain certain information where I am legally required to do so, for example for accounting, tax or other regulatory purposes.

Consent

Where consent is required, I will ask for it before using your information for that purpose. You can withdraw your consent at any time.

5. How I share your information

I do not sell or rent your personal information.

I may share information with trusted third parties where this is necessary to run my website, communicate with you or provide my services.

This may include:

• My website and hosting platform

• Email and communication providers

• Payment providers, where applicable

• Website analytics or other digital service providers, where applicable

• Professional advisers, where necessary

• Government, regulatory or law-enforcement authorities where I am legally required to do so

I only share information that is reasonably necessary for the relevant purpose.

Some service providers may process information outside the UK. Where this applies, appropriate safeguards will be used where required by data protection law.

6. Payments

If you purchase services from Salty Twe, I may send you an invoice by email. Payments may be processed through Square.

Square processes payment and personal information in accordance with its own privacy policy and terms.

I do not receive or store your full payment card details.

7. How long I keep your information

I only keep personal information for as long as I reasonably need it for the purpose it was collected.

This may include keeping information for:

• Dealing with enquiries

• Providing services

• Maintaining client and business records

• Resolving questions or disputes

• Meeting accounting, tax and legal requirements

• Managing legitimate business interests

When information is no longer required, I will securely delete or dispose of it where appropriate.

8. Marketing

If you choose to receive marketing communications from Salty Twe, I may use your contact details to send you updates about Salty Twe, my services, useful digital information, offers or other relevant news.

You can unsubscribe at any time by using the unsubscribe option provided in a marketing email or by contacting me directly.

I will not send marketing communications where I do not have a lawful basis to do so.

9. Cookies and website technologies

This website may use cookies and similar technologies.

Cookies are small files stored on your device which can help a website function, remember preferences and understand how visitors use the site.

Some cookies are necessary for the website to operate. Others may be used for purposes such as analytics or marketing.

Where required, I will ask for your consent before using non-essential cookies.

You can also manage cookies through your browser settings.

10. Your data protection rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

• Ask for a copy of the personal information I hold about you

• Ask me to correct inaccurate or incomplete information

• Ask me to delete your personal information where there is no good reason for me to continue using it

• Ask me to restrict how I use your information in certain circumstances

• Object to certain uses of your information, including some uses based on legitimate interests

• Request the transfer of certain information to you or another organisation, where applicable

• Withdraw your consent where I am relying on consent to use your information

If you would like to exercise any of these rights, please contact me using the details below.

I may need to ask for information to confirm your identity before dealing with a request.

11. Contacting me about your information

If you have any questions about how I use your personal information, or you would like to exercise one of your data protection rights, please contact:

Talie Edmunds
Salty Twe
twestives@gmail.com

I will respond to requests within the timescales required by applicable data protection law.

12. Complaints

If you have concerns about how I have handled your personal information, please contact me first so that I have the opportunity to resolve the issue.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Information Commissioner's Office (ICO)

13. Keeping your information secure

I take reasonable steps to protect personal information from being lost, misused, accessed without permission, altered or disclosed improperly.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

14. Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to my business, website, services, technology or legal requirements.

The latest version will always be published on this page, with the date shown at the top.